STEP 1: Lodge Complaint with Branch Desk / Manager

    Customer → Branch Desk / Manager

    Mode: Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number

    Area Contact Number
    Bapunagar9099704496
    Thakkarbapanagar9925499205
    Odhav9925309594
    Nikol9925097696
    Nava Naroda7041886166
    Vastral9998184496

    Turnaround Time (TAT): Within 10 working days

    If Resolved → CLOSED

    If Not Resolved / Not Satisfied → Go to Step 2

    STEP 2: Escalation to Nodal Officer (Head Office)

    Customer → Principal Nodal Officer / Grievance Redressal Officer

    Name: Keshavlal I Patel (A.G.M)

    Mobile: 9978624496 | Landline: 079-22775288

    Email: info@saurashtra.bank.in

    Mode: Email / Letter / Website Complaint Portal

    TAT: Within 5 working days

    If Resolved → CLOSED

    If Not Resolved / Not Satisfied → Go to Step 3

    STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)

    Customer → RBI Ombudsman

    Portal: https://cms.rbi.org.in

    Email: CRPC@rbi.org.in

    Toll-Free: 14448

    Ombudsman Decision → FINAL